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Has your flight been overbooked, cancelled or seriously delayed?

Providing information in case of such inconveniences is an obligation on the part of airlines.They are required by law to inform you of your rights and to explain how and where you can lodge a complaint.
Ask at the airline’s or tour operator’s desk for information, especially with regards to compensation and assistance.
Please click here to read the Turkish regulations on air passenger rights.
http://web.shgm.gov.tr/doc4/shy-passenger.pdf
http://web.shgm.gov.tr/doc4/shy-yolcu.pdf

For information on the air passenger rights in the European Union please check information provided by the European Comission:
http://ec.europa.eu/transport/passenger-rights/en/03-air.html
http://ec.europa.eu/transport/publications/doc/apr_leaflet_en.pdf

To obtain information by phone:
Directorate General of Civil Aviation
Phone: + 90 (312) 203 60 00